Return Policy

When you make a purchase at you are given 14 calendar days for reflection. The cooling off period starts the day after your order is delivered. Within the time frame you as a buyer have the right to cancel the purchase without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning the product from your home to us will be borne by you. If you make use of the right of withdrawal, the product will have to be returned to us with all delivered accessories and – if reasonably possible – in the original state and packaging.

Please send your return to:

De Clercqstraat 17
1053AA Amsterdam

This right of withdrawal applies only if you have used the product to the extent necessary to decide whether you wish to keep it or not. The right of withdrawal does not apply if you are acting in the course of a profession or business.

Unauthorised actions

As a purchaser you may not, with regard to the product the purchase of which has been or is to be cancelled, perform any actions which are reserved for the manufacturer or persons appointed by the manufacturer. You may also not carry out any action that would reduce the value of the product or prevent from offering the product as new.

Compensation by the buyer

If, within the cooling-off period, you do not return the products or return them incomplete or in a damaged or otherwise deteriorated condition, you must compensate for the damage caused. This also applies if the damage occurred during use in accordance with the manufacturer’s instructions.

The only exception is if the damage occurred during the testing of the product, as would be possible in a shop. As a purchaser you can avoid the obligation to pay compensation by not using the product after delivery and furthermore taking all necessary care to avoid damage.

In the event of damage or destruction of a product, is entitled to compensation, unless the damage is a demonstrable direct consequence of normal use. Normal use is for the sole purpose of trying out the product. It is also necessary to follow the instructions that belong to the product or the return shipment.

Non-returnable products

  • In principle, the right of withdrawal does not apply to
  • products that have been created in accordance with the buyer’s specifications;

products that cannot be returned due to their nature;

Do you want to cancel an order that has not yet been received? Please contact our customer service via e-mail ( and we will cancel your order free of charge. Any prepayment received by us will usually be refunded within a few working days (and at the latest within 14 days).

How to return:
Would you like to return a product within the cooling-off period after receipt? Then take the following action:

  • Send an e-mail to with a request for a return number. You will then receive a return number in your mail.
  • Mention the return number clearly with the return. Without this number we cannot process the return.
  • Copy the return address on the packaging and your own address legibly on the back.
  • Send the package with sufficient postage.
  • Would you like to return something else, such as an exchange? Then we advise you to explain this in a short letter and send it along.

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